Privacy & Security
Here at Sailrite and JustWholesale, we believe in transparency when it comes to our customers’ privacy rights. We take your privacy very seriously and do everything we can to keep your personal information safe and secure. Our Privacy Policy is written in a clear and straightforward manner so that you, our loyal customers, can easily understand what information we collect, why we collect it, and what we do with it.
For information on managing your privacy and security settings, please go to the “Managing My Account” section of the “Account Information” link in the footer of our website.
Last modified on March 12, 2024.
Information you give us.
Company collects the information our customers give us when they create an account or place an order, which can include your name, email address, phone number, encrypted credit card number, and billing and mailing address(es). We also retain conversation history from our online chat so we can more easily recall previous conversations and pick up where we left off for dropped chats. Reviews and feedback, as well as support case history, are also stored so we can determine whether we have product or website issues, allowing us to more easily make corrections. We know your privacy is important to you, and we never request more information from you than is needed in order to process a request or give you the best shopping experience.
Automatic information.
We automatically receive and store certain types of information whenever you visit our sites. Like many websites, we use cookies to track which product pages and how-to articles our customers like to browse in order to better offer you the products and services you’re most interested in. Our full Cookies Policy can be found below, titled, "Cookies Policy." Examples of some of the automatic information include internet protocol (IP) address, password, login, computer and connection information such as browser type and time zone setting, browser plug-in type and version, operating system and platform, and purchase history. Cookies are not dangerous; they are simply files that hold a small amount of data from our website on your personal computer or device in order to provide a better and faster user experience. Without cookies, our online ordering system cannot function. Company does not have the ability to see or alter the cookies stored on your computer/device, such as your password.
Email.
When you submit your email address, you opt in to receiving Company marketing emails, which may include new product announcements, blog emails, seasonal emails and more. We send transactional emails, which include order confirmations, shipping confirmations, purchased product information and cart reminder emails. We utilize a third-party company, Yotpo, to gather reviews on our behalf so we can continue to make improvements to our user interface and product offerings. Reviews are not required, but are always appreciated. We do not sell or trade our mailing list; however, any email addresses shared with Yotpo are managed in accordance with its Privacy Policy. If you do not want to receive these emails in the future, you can easily opt out by clicking the “Unsubscribe From This List” link at the bottom of any email.
We collect customer information in order to process your requests, including purchases, customer service emails and phone calls, to provide you information for a better customer experience. We collect customer information from our online webforms (wholesale application, sail quote form, print mail request, credit application and email sign-up), the shopping cart during checkout and over the phone.
We use data collected from our customers to send automated transactional emails after purchases. We ask for voluntary reviews to find out if our customers have any questions or issues with our products and services so we can resolve these issues as quickly as possible in order to maintain a better website and customer experience. Storing information such as prior order history and shipping address enables our sales and support team to more efficiently answer order-related questions or to quickly pull up customer accounts.
We use 256-bit encryption to protect our customers’ information. When you are on our site, any data you send us is protected using secure Transport Layer Security (TLS). For Company employees, access rights to customer information are based on job function and their role at the company. Requests for additional access involve approval from a manager or executive. We scan for software vulnerabilities using a combination of third-party and Company-designed tools.
We use cookies on our website to improve your experience at Sailrite.com and JustWholesale.com. In fact, our online ordering system can’t function without cookies. They maintain your cart session even if you leave the site, meaning if you close your browser session and open a new one, your cart order will still be there. They keep our website running more smoothly and help us learn more about what our customers like to browse and purchase so we can continue to offer the products and how-to articles that interest you the most. To read our full Cookies Policy, see below, titled, "Cookies Policy."
We do not share our customers’ personal information with companies, organizations or individuals outside of Company unless the following applies:
For external processing.
Company shares information with affiliates and trusted businesses in order to process customer requests. Those affiliates, businesses or persons will only use the information based on our instruction and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
For fraud protection.
We utilize Signifyd, a third-party technology company, to check for fraudulent online transactions. Signifyd only gathers the necessary customer information, in accordance with its Privacy Policy, in order to make quick and accurate decisions regarding fraud prevention. If Signifyd's analysis and assessment suggest an order may be fraudulent, it is at Company’s discretion to accept or decline the order.
For legal reasons.
We will share personal information with companies, organizations or individuals outside of Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process or enforceable governmental request.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Company, our users or the public as required or permitted by law.
For more information on what customer information we share with third parties, please read our full Cookies Policy below, titled, "Cookies Policy."
Last modified on March 12, 2024.
The Company mobile message service (the "Service") is operated by Sailrite Enterprises, Inc. (“Sailrite,” dba "JustWholesale," "Company," “we” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Company’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Company through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Company. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to Company or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Company mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Company or email support@sailrite.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
If a customer contacts us with a technical question and a support case is created, we keep a log of this in our system indefinitely in case the issue arises again. This also helps us find issues with products and services on a larger scale in order to assist other customers who may have the same questions. These support cases can be deleted at the customer’s request; however, doing so would prevent the customer from referencing the information/videos that were sent to help solve their problem.
At any time, you can choose to have any of the personal information you have provided us in the past deleted without needing a specific reason. This is known as the “right to be forgotten” and to do so, please contact our Data Protection Officer at privacy@sailrite.com. We will deactivate your account and remove your email address, password, credit card information and phone number from our system. We cannot purge your order history. Some basic information such as name and billing address will remain in our system but will not be used to contact you. Accounts with no order history will be removed entirely.
You also have the right to know what personal information we have stored and how it is processed and to receive a copy of your data in a structured, machine-readable format. You have the right to rectify this information if it is inaccurate or incomplete, as well as the right to block or suppress the processing of your personal data. You have the right to retain and reuse your personal data for your own purposes. For any questions regarding your personal information, please contact us at the address listed above. Finally, you have the right to object to your data being used. For example, this means opting out of direct marketing campaigns such as unsubscribing from email lists. To do so, simply click the “Unsubscribe” link at the bottom of any Company email. You will still receive transactional emails, such as order confirmation emails and shipping confirmation emails, any time you place an order.
We welcome your project photos, emails and letters. In fact, we love receiving them! Any photos or letters we receive may be used on our website, social media pages, catalog, emails, advertising or shared with our vendors unless otherwise informed prior to use.
If you no longer wish to receive marketing emails from Company, you can give us a call or open an online support case. You can also click the “Unsubscribe” link at the bottom of any Company email. If you unsubscribe from marketing emails, you will no longer receive new product announcements and potential discount offers.
Children’s privacy is important to Company. If you are under 18, you may use Sailrite.com and JustWholesale.com with the consent and involvement of a parent or guardian. We do not knowingly collect personal information from children without the consent of the child’s parent or guardian.
As stated above, you can choose not to provide information or to ask for information to be purged. Aggressive protection of information may impede the ability to make a purchase or create an account.
This Privacy Policy only applies to Sailrite.com and JustWholesale.com. It does not apply to Facebook, YouTube, Pinterest, Instagram, Twitter or any other websites where Company has a presence. It also does not apply to any other third-party affiliates including Google Analytics, Yotpo, Front Chat, 123FormBuilder, Avalara, Klaviyo or Signifyd. Those companies’ Privacy Policies apply, and you should visit their websites for further information on their Privacy Policies.
If we make updates or changes to our Privacy Policy, we will never reduce your rights without your explicit consent. Any changes will be posted on this page. If changes are significant, we will send an email notification explaining these changes, and you can block cookies if you no longer agree to the terms.
We use cookies on our website to improve your experience at Sailrite.com and JustWholesale.com. They allow our website to function correctly and enhance your user experience. In addition to user experience, they help us learn more about what our customers like to browse and purchase so we can continue to offer the products and how-to articles that interest you the most.
Here at Sailrite and JustWholesale, our customers’ privacy is a priority. We do not use cookies to store any of your personal information or credit card numbers. Additionally, cookies cannot grant us access to your computer. We do not use malicious cookies on our site.
When you browse our site, you consent to us placing cookies on your computer or device unless you have turned them off for your browser. Not allowing cookies on your computer will disable certain aspects of website functionality, including our shopping cart and the ability to go back to a previously viewed page. Therefore, we recommend that you do not disable cookies in order to have a complete user experience.
There are three types of cookies we use:
- Essential cookies: These cookies are essential for providing certain website features to you. If you have a Sailrite.com or JustWholesale.com account and opt out of these cookies, you would not be able to sign in to your account or place an order.
- Functionality cookies: These cookies enable your computer to remember your preferences on our site, such as remembering your sign-in details so you don’t have to sign in each time you visit our site.
- Performance cookies: These are third-party cookies that enable us to gather data about how visitors use the site. We use trusted third-party platforms Google Analytics, Yotpo and Klaviyo to help us understand how you use our site and ways that we can improve your experience. These cookies may track things such as how much time you spend on the site and the pages that you visit so we can continue to offer you the products and services that interest you the most. We also use social media buttons and/or plug-ins on this site that allow you to connect with your social networks.
What are cookies?
What happens if I opt out of cookies?
How do I opt out of cookies?
You can manage the cookies you allow on your computer and/or device using the internet browser that you use. You will be able to opt out of some or all types of cookies. Your browser’s help feature should be able to provide more details.
Remember, if you opt out of all cookies, as mentioned above, you will not be able to place online orders.