Items must be received within 30 days of the original ship date. The customer is responsible for return shipping costs to Sailrite. Once Sailrite receives and accepts the returned item(s), the customer will receive a refund on the item(s), less delivery.

The item(s) being returned must be in the same condition as was sent, including all packaging and instructions. If a package is refused or returned by the carrier, return shipping will be deducted from the amount refunded.

Any items that are returned without an RA number or after 30 days will not be refunded.

To return an item, you must sign in and navigate to "My Account." From here look under "Orders" to find the order with items you wish to return. You will be restricted from returning non-refundable items. Make sure to indicate the quantity of each item being returned and complete the other required fields. Return requests must be made and submitted online. THE RETURN MUST BE APPROVED. Don’t ship your item(s) yet. You will receive an email from Sailrite within 1-2 business days with your return authorization (RA) number and return instructions. Please Note: Only new, unaltered, unused items may be returned. Fabric that was shipped on a roll must be returned on the roll. Fabric that has been folded or otherwise altered will not be accepted.

Be sure to repack your item in the same manner as it was sent. You will be held liable for any items that are broken in return shipping due to improper packaging.

Please include your RA number inside each package. All returns must be received by Sailrite within 30 days of the original ship date.

Returns take 5-7 business days to process after we receive them.

If you are returning an order internationally, you are responsible for shipping, duties, taxes and brokerage fees. Sometimes these charges are invoiced by the carrier well after returns have been processed. We reserve the right to bill these fees even after credits for merchandise are made.

Packages that are refused at delivery outside of the United States will not be accepted by Sailrite. If arrangements for payment and delivery are not made within the carrier’s allotted timeframe (often just a few days), such packages are deemed abandoned and are destroyed by customs. If you refuse a package, you will not receive the goods and no refund will be made by Sailrite. If you wish to return the goods, you must receive the package and then start the return process with a Return Authorization (RA).

Special orders, gift certificates, samples, custom-made items, 1-yard fabric cuts and other items marked as Not Returnable. Any item that has been altered in any way (e.g. cut, sewn, marked on, laminated) is not eligible for return. Return Authorizations entered online will be reviewed internally to assess compliance. You will be notified if all or part of a return request is refused.